Building Trust and Saying No When It Matters

Holding Time Back
//
episode
027
Cosmetic Surgery
growth
celebrity

EPISODE

027

Holding Time Back
WITH JOHN WHEELER
Building Trust and Saying No When It Matters
Holding Time Back
WITH JOHN WHEELER
Building Trust and Saying No When It Matters

Dr. Amanda Holden welcomes Michelle Doran, MSN, APRN, BC, CANS. Michelle is the co founder and clinical director of RN Esthetics, a national trainer for Allergan Medical Aesthetics in the Accelerate and Elevate programs, and clinical faculty for the Academy for Injection Anatomy, a respected cadaver course focused on anatomy and safe injection technique. She holds a BS from the University of Massachusetts Amherst and an MS from Boston College, graduating summa cum laude. Today she focuses on injecting and teaching, with advanced training in injectables, cannula, laser, and skincare.

The conversation begins with culture. Michelle explains why RN Esthetics uses a salary plus bonus model rather than commission. Recommendations stay tied to the best outcome, not the highest ticket. Patients feel it the moment they sit down. The consult opens with what the patient loves about their face, then moves to top priorities. Standardized photos guide the plan. Education sets clear expectations and a simple calendar for maintenance.

Training is the backbone of her practice. Michelle mentors nurses and NPs through shadowing, structured hands on time, and outside courses, including cadaver labs. The goal is confident providers who listen well, explain clearly, and know when to recommend less. Sometimes the right move is skincare, lasers, or a facial rather than a syringe. Sometimes it is a referral to surgery.

They map the patient journey by decade. Early years focus on skin health and light prevention work. Middle years layer neuromodulators, lasers, regenerative options, and targeted filler when needed. Later years emphasize skin quality, energy devices, and surgical referrals when appropriate. The constant is trust. Say no when it protects the patient and the result.

YOU'LL LEARN
  • How to build a consult that educates without pressure
  • Why salary based teams protect culture and outcomes
  • A simple way to map the patient journey by decade
  • Where regenerative options support long term gains
  • How targeted filler keeps results natural
  • A practical structure for mentoring new injectors
  • How to talk cost without sounding salesy
  • Why home care and SPF protect every result
  • When to refer to surgery rather than inject
  • How saying no at the right time preserves trust

tODAY'S Friend

You'll learn

  • How to build a consult that educates without pressure
  • Why salary based teams protect culture and outcomes
  • A simple way to map the patient journey by decade
  • Where regenerative options support long term gains
  • How targeted filler keeps results natural
  • A practical structure for mentoring new injectors
  • How to talk cost without sounding salesy
  • Why home care and SPF protect every result
  • When to refer to surgery rather than inject
  • How saying no at the right time preserves trust

LISTEN TO MORE EPISODES

est 2016
Austin, TX
pArtNer
004
Barbarino Surgical Arts

Stronger
Together

LET'S TALK
Building Trust and Saying No When It Matters
Holding Time Back
//
episode
027
Cosmetic Surgery
growth
celebrity
EP
027
993 Governor Dr #101 El Dorado Hills, CA 95762
LET'S TALK
©2024 Alpha Aesthetics Partners All Rights Reserved
Accessibility Statement